The location of the hostel was very convenient, close to the metro and bus stations. The staff went out of their way to help me plan my itinerary, even recommending sights in neighboring provinces. The bed was incredibly comfortable and the free laundry was a bonus. I highly recommend this hostel.

Very disappointing behavior from staff

In general: Their laundry service is awful, and when their laundry machine destroyed some of my clothes, a staff member who went by "Claire" or "Liao Jie" chose to insult me and my roommate, saying our clothes were poor quality. (They were not, and it certainly was their machines that had caught and tore holes in them.) We had also heard her talking about us without realizing we were right beside her, when she mocked our complaint about our damaged clothes. We asked for a 15 RMB refund, worth far less than the clothes damaged, and she refused and insinuated we were lying. While the refund wasn't that important, her treatment of us was unacceptable. Days later, they hung up a sign saying "We don's responsible for your clothing [sic]." When the front desk heard about our complaints (literally minutes after the encounter, which leads me to suspect the staff gossip among each other), they stopped us at the door and said we were "young people" and not to take it so personally, lecturing us as we tried to leave for dinner. Other guests also shared their complaints about the laundry service there, since their washing machines did very little to clean clothes, and clothes frequently went missing and the staff were all very dismissive of customers' complaints. There were several episodes on the top floor where customers had disagreements with the staff. Had I known my clothes would literally be ripped apart, I would have spared my clothes and the 15 RMB. There were also mice scampering around the corners of the room, perhaps in the box that leads out to the AC drain, or under the box that holds up the mattress. The staff will not provide you with any support if and when something goes wrong. While meeting the bare minimum of being able to check you in, many of the staff will be very rude and inhospitable in many given situations.

The staff is super friendly and helpful! Convenient location, close to restaurants and Peoples Park. They offer cooking classes and have a rooftop restaurant. Great service, excellent English speakers. Large, fully equipped room with a beautiful property. Highly recommended!

No complaints.

This hotel is conveniently located near Tianfu Square and the metro stop, making it easy to explore the city's attractions. The staff is friendly and helpful, providing excellent service. The rooms are clean and comfortable, with modern facilities. Additionally, the hotel offers breakfast options for vegetarians.

No negative aspects mentioned in the reviews.

The accommodation is in a great location, near tourist attractions and public transportation. the rooms are spacious, clean, and well-equipped. the staff is friendly and helpful, providing great customer service. the restaurant offers a good variety of options, as mentioned in the reviews.

The price of meals in the restaurant is a bit high compared to other eateries nearby.

The location of the hotel was perfect for exploring the city, with easy access to many attractions. the staff were extremely friendly and helpful, providing us with information about the area and assisting with transportation arrangements. the rooms were spotlessly clean, providing a comfortable and pleasant stay.

Some renovations were taking place during our stay, which led to a slightly disorganized atmosphere. this did not significantly impact our experience.

Conveniently located near metro and attractions. Friendly, English-speaking staff provided helpful assistance. Clean and spacious rooms with useful amenities. Enjoyed the view from the restaurant. Ended up extending our stay due to the great experience.

Excellent English-speaking staff, delicious food, convenient location, comfortable beds, great ambiance.

The free fruit and the pool table were nice touches during my stay. The hotel's location was fantastic – it was within walking distance of many tourist destinations and public transportation. The breakfast was delicious and affordable.

I spent Christmas at this hotel and was disappointed. The atmosphere was not festive enough.

The hotel is conveniently located near the metro stop in the city center, making it easy to explore. The rooms are clean, with attention to detail and basic amenities like private bathrooms and nice views towards the park.

No negative aspects to mention, everything was great.

Friendly staff, fluent English speakers. New, clean rooms with city and park views. Convenient location near tourist spots and subway. Rooftop restaurant with affordable Western and Chinese food. Offer tours and activities.

We had a wonderful stay at this hotel. From the spacious and clean room to the hospitable staff who gave us great recommendations on where to go and eat, we couldn't have asked for a better experience. The hotel facilities were top-notch, and the location is central to many of the city's main attractions. The transportation was convenient as the metro is just a few minutes away, and the breakfast was delicious.

Nothing.

This hotel is a great value for money; the rooms are modern and spacious with a nice view towards the park. The staff is very helpful and their advice was invaluable, especially for a lone traveller. The breakfast caters for vegetarians and has many basic amenities. Located in the centre of the city, it is conveniently located near the metro stop at Tianfu Square which is a 5-10 minute walk away.

None found.